@book{114730,
	author = {FRANCQ, B. and ET AL.},
	title = {SOCIAL PUBLIC SERVICES: QUALITY OF WORKING LIFE AND QUALITY OF SERVICE. BELGIUM},
	publisher = {EUROPEAN FOUNDATION FOR THE IMPROVEMENT OF LIVING AND WORKING CONDITIONS},
	year = {2000},
	address = {DUBLIN},
	url = {\\Srvdatos\siis\docus\Documentos Internet\Anteriores-2007\Social Public Services Belgium.pdf}
}