@book{130611,
	author = {FRANCIS, J. and NETTEN, A.},
	title = {QUALITY IN HOME CARE: CLIENT AND PROVIDER VIEWS},
	publisher = {PERSONAL SOCIAL SERVICES RESEARCH UNIT},
	year = {2003},
	address = {KENT},
	url = {\\Srvdatos\siis\docus\Documentos Internet\Anteriores-2007\Quality in home care.pdf}
}