@book{198147,
	author = {Vulnerable Consumer Working Group},
	title = {Vulnerable Consumer Working Group guidance document on vulnerable consumers (November 2013)},
	publisher = {European Commission},
	year = {2013},
	address = {Bruselas},
	url = {\\Srvdatos\siis\docus\Documentos Internet\2012-Posteriores\2014\Vulnerable consumers.pdf}
}