@book{504092,
	author = {Lapré, F.A.L. and Wright, G.},
	title = {Service quality in nursing homes. A construct, measurement and performance model to increase client focus in nursing homes},
	publisher = {European Commission},
	year = {2013},
	address = {Bruselas},
	url = {http://www.wedo-partnership.eu/sites/wedo.tttp.eu/files/Dr.-Freek-Lapre-Best-Paper-Submission.pdf}
}