@book{550335,
	author = {Bocioaga, A.},
	title = {Difficult conversations during COVID-19},
	publisher = {Institute for Research and Innovation in Social Services},
	year = {2020},
	address = {Glasgow},
	url = {https://www.iriss.org.uk/sites/default/files/2020-04/esss_outline_difficult_conversations_during_covid-19.pdf}
}