@book{89791,
	author = {STAKES},
	title = {QUALITY MANAGEMENT IN SOCIAL WELFARE AND HEALTH CARE FOR THE 21ST CENTURY. NATIONAL RECOMMENDATION},
	publisher = {MINISTRY OF SOCIAL AFFAIRS AND HEALTH},
	year = {1999},
	address = {HELSINKI},
	url = {http://www.siis.net/documentos/Digitalizados/Quality Management in Social.pdf}
}